ICT Assistant Vacancy-Job Ref: GJMMUNDP/1905/2025803

ICT Assistant Vacancy-Job Ref: GJMMUNDP/1905/2025803

Nay Pyi Taw (Myanmar)

JOB DESCRIPTION
Background

As guided by the ICT WG Chair and the WFP ICT Associate, the incumbent implements common ICT management systems and strategies, provides daily technical and support services to users of information management tools and technology infrastructure ensuring smooth functioning of the UN Common premises in ICT relevant areas. ICT Assistant works in close collaboration with the UN Agencies located in the Common Premises and UN Myanmar ICT WG for resolving complex ICT-related issues, collaborates closely exchanging views with other ICT colleagues using global networks such as Yammer and technical working groups established with UN Agencies or UN DCO.

Duties and Responsibilities

Supports full implementation of ICT strategies and introduction/implementation of new technologies/approaches as guided by UN Myanmar Business Operations Strategy focusing on achievement of the following results:
Ensures compliance with the UN information management and technology standards, guidelines and   procedures set
Support to full functioning ICT support desk, Joint VoIP, PABX, meeting room equipment and accessories
Implementation of the common printing imitative
Serves as a focal point for common printing/photocopying services ensuring smooth functioning of it throughout the Common Premises
Provision of inputs to elaboration of internal policies and procedures on the use of common ICT system.
Contribute to the UN ICT WG annual work plan and implementation of it.

2. Support to effective functioning of the UN Common hardware and software packages focusing on the achievement of the following results:

Provision of necessary inputs to maintenance of equipment and acquisition of hardware supplies, making routine repairs and change of hardware electronic components.
Contribution to development or use of the latest innovative ICT approaches for high impact results for common business (e.g. facilitating various meetings and conferences between offices remotely located from each other, improved common office management system, common information sharing platform, common email groups, electronic registry, etc) as required.

Ensures maintenance of an up-to-date inventory of the software and hardware.

3.    Ensures efficient support provided to common networks administration focusing on achievement of the following results:

Support to smooth operation of network utility procedures defining network users and security attributes establishing directories, menus and drive-mappings, configuring network printers and providing user access. Ensure that the UN asset and network resources are protected from malicious virus attacks and deploy countermeasures in the event of the attacks
Support to troubleshooting and monitoring of network problems. Provide immediate response to user needs and questions regarding network access.

Support to maintenance of up-to-date parameters of information for the network clients and electronic mail.
Support to implementation of backup and restoration procedures for local drives. Maintenance of backup logs. Organization of off-site storage of backups.
Contributes to maintenance of measures in place for business continuity and disaster recover processes and procedures including backup and restoration of both server and local storage facilities.
Provide input to timely LAN Infrastructure and Internet connectivity upgrade to meet the common UN requirements.

4.       Provides support for common UN platforms focusing on achievement of the following results:

Identification of the opportunities for UN common information sharing platform that is suitable or accessible for all UN Agencies for improved efficiency and effectiveness.
Support to creation and maintenance of UN Common web sites, group emails in consultation with all Agencies.
5.    Provides support to technical and administrative support for smooth running of UN Common Premises focusing on achievement of the following results:

Maintain effective cooperation with UMFCCI building management on the building electrical supply and advises the Common Premises/Services Coordinator on required actions in timely manner.
Serves as the focal point for the alternate power supply/backup generator making sure that it is functional; maintained and repaired on regular basis.
Provision of advice on and assistance in procurement of new equipment for the UN common purposes, provision of technical specifications and information on best options in both local and international markets, review of quotations and bids.

Maintenance of the ICT inventory and stock of supplies and spare parts in cooperation with the Common Services Unit Asset Focal point.
Provision of ICT support to events organized in UN Common premises.

6.   Ensures facilitation of knowledge building and knowledge sharing focusing   on achievement of the following results:

Identification and promotion of different systems and applications for optimal content management, knowledge management and sharing, information provision.
Organization of trainings for UN staff when needed on ICT issues.
Synthesis of lessons learned and best practices in ICT.
Contributions to knowledge networks and communities of practice.
The incumbent performs other duties within their functional profile as deemed necessary for the efficient functioning of the Office and the Organization.

Competencies

Core
Achieve Results:
LEVEL 1: Plans and monitors own work, pays attention to details, delivers quality work by deadline
Think Innovatively:
LEVEL 1: Open to creative ideas/known risks, is pragmatic problem solver, makes improvements
Learn Continuously:
LEVEL 1: Open minded and curious, shares knowledge, learns from mistakes, asks for feedback
Adapt with Agility:
LEVEL 1: Adapts to change, constructively handles ambiguity/uncertainty, is flexible
Act with Determination:
LEVEL 1: Shows drive and motivation, able to deliver calmly in face of adversity, confident
Engage and Partner:
LEVEL 1: Demonstrates compassion/understanding towards others, forms positive relationships
Enable Diversity and Inclusion:
LEVEL 1: Appreciate/respect differences, aware of unconscious bias, confront discrimination
Cross-Functional & Technical competencies

Thematic Area
Name
Definition
Business Development
Knowledge Generation
Ability to research information and to turn it into useful knowledge, relevant for context, or responsive to a stated need. Ability to apply existing concepts to new situations, and to develop new concepts to generate workable solutions and new approaches. Knowledge of relevant concepts, conceptual models, and theories that can be useful in addressing new situations.

Business Development
Knowledge Facilitation
Ability to animate individuals and groups, internally and externally, and to design and facilitate activities, to share and exchange knowledge, information and ideas. Knowledge of tools and approaches to stimulate active participation, contribution, and exchange.
Business Management
Customer Satisfaction/Client Management
Ability to respond timely and appropriately with a sense of urgency, provide consistent solutions, and deliver timely and quality results and/or solutions to fulfil and understand the real customers’ needs. Provide inputs to the development of customer service strategy. Look for ways to add value beyond clients’ immediate requests. Ability to anticipate client’s upcoming needs and concerns.
Information Management & Technology
IT Customer Support
Ability to support l customers on IT related issues and generate and contribute to continuous improvement processes to deliver a great user experience. Knowledge of ISO 9001 desirable. ITIL certification or similar is desirable
Information Management & Technology
Network, Communication and Infrastructure Management
Ability to develop/integrate/operate/manage IT network, communications, Cloud or on-premise infrastructure, and new technologies like IoT. Cisco CCIE CCNP or similar is desirable
Information Management & Technology
IT Service Delivery & Operations
Ability to deliver the IT products and services to customers at the right level of Quality and Costs, taking into account user experience. ISO 20000 knowledge. ITIL certification or similar desirable.
Information Management & Technology
User Experience and business analyst
Capacity to translate efficiently users needs in IT requirements around human-centred design principles. Knowledge of Oracle Cloud, ServiceNow, SalesForce.com, and Microsoft product an asset.
Required Skills and Experience

Education:

Secondary school with formal training in IT systems, business software and/or web-based applications is required.
University degree (Bachelor’s Degree) in Computer Science or Computer Technology or other equivalent level will be given due consideration but is not a requirement.
Experience:

Minimum 5 years (with secondary education) or 2 years (with bachelor´s degree) of relevant working experience in the relevant areas such as user support, network administration and use of hardware/software.

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